"*" indicates required fields Do your customers get instant answers 24/7, even outside business hours? Yes, we have 24/7 AI chatbots handling most queries We have basic chatbots, but they're limited We rely on manual support during business hours only Support requests often go unanswered for hours/days Not applicable to our business BackNextDo leads and customers receive immediate automated responses and follow-ups Yes, all emails are automated with smart follow-up sequences We have basic auto-responses but limited follow-up Most responses are manual, causing delays Email responses are entirely manual and often delayed Not applicable to our business BackNextAre your marketing messages personalised based on customer behaviour and interests?* Yes, we have fully automated personalised campaigns We do some personalisation, but it's mostly manual We use mostly generic campaigns for all customers All marketing is generic one-size-fits-all messaging Not applicable to our business BackNextThis field is required.Do you automatically score and qualify leads to prioritise sales efforts? Yes, our CRM automatically scores and ranks all leads We have basic lead scoring, but it needs improvement Our sales team manually evaluates most leads We don't systematically score or prioritise leads Not applicable to our business BackNextIs your social media posting and engagement automated and optimised? Yes, we have smart automation that posts and engages at optimal times We schedule posts, but engagement is mostly manual Social media is handled manually when there's time We rarely post consistently on social media Not applicable to our business BackNextAre your invoices and payments processed automatically? Yes, everything from generation to payment is automated We have some automation, but still require manual steps Most invoice and payment processing is manual Invoice processing is entirely manual and time-consuming Not applicable to our business BackNextAre your business reports generated automatically with real-time data? Yes, all reports are automated with real-time dashboards We have some automated reports, but many are still manual Most reports require manual compilation and take hours All reporting is manual and often outdated Not applicable to our business BackNextAre contracts, forms, and documents processed automatically? Yes, we have smart document processing that extracts and routes data We have some automation, but documents need manual review All document processing is manual Document processing creates frequent bottlenecks Not applicable to our business BackNextDo you have real-time business intelligence dashboards with key metrics? Yes, we have comprehensive real-time dashboards with alerts We have some dashboards, but they're not real-time Business reporting is based on manual compilation of data We lack clear visibility into real-time business performance Not applicable to our business BackNextDo you have AI-powered insights into what your customers are likely to do next? Yes, we predict customer behaviour and segment automatically We do some customer analysis but it's mostly manual Customer insights are based on basic reporting and intuition We don't systematically analyse or predict customer behaviour Not applicable to our business BackNextAre expenses automatically categorised and approved through workflows? Yes, AI categorises and routes expenses through approval workflows We have some automation, but expenses need manual review Most expense processing is manual Expense management is entirely manual and time-consuming Not applicable to our business BackNextDo you have automated invoicing and payment reminder systems? Yes, invoices and reminders are sent automatically We automate invoicing, but follow-ups are mostly manual Invoice and payment follow-up is mostly manual We struggle with late payments due to manual follow-up Not applicable to our business BackNextDo you automatically screen resumes and rank candidates? Yes, AI screens and ranks all applicants automatically We have some automated screening, but still manual review All resume screening is done manually We're often overwhelmed by the volume of applications Not applicable to our business BackNextIs employee scheduling optimised automatically for efficiency and fairness? Yes, AI creates optimal schedules considering all constraints We use scheduling software, but it's not fully automated Scheduling is done manually with spreadsheets Scheduling creates frequent conflicts and inefficiencies Not applicable to our business BackNextDo you have AI-powered threat detection and automated security monitoring? Yes, threats are detected and responded to automatically We have some security monitoring, but response is mostly manual Security monitoring and response is entirely manual We rely mainly on basic security measures and hope for the best Not applicable to our business BackNextAre data backup and disaster recovery protocols fully automated? Yes, backups and recovery are fully automated and tested We have automated backups, but recovery procedures are manual Backup and recovery processes are mostly manual We don't have reliable automated backup systems Not applicable to our business BackNextAre delivery routes, service calls, or logistics optimised automatically? Yes, AI optimises all routes and logistics in real-time We use route planning software, but it requires manual input Route planning and logistics are done manually Poor route planning causes delays and higher costs Not applicable to our business BackNextAre product descriptions, marketing copy, and web content generated automatically? Yes, AI generates and maintains most of our content We use some automation, but significant manual work is required All content creation is manual Content creation is a major bottleneck for our marketing Not applicable to our business BackNextAre your images, videos, and content automatically optimised for different platforms? Yes, content is automatically optimised for each channel We do some optimisation, but it's mostly manual Content optimisation is entirely manual We often post the same content everywhere without optimisation Not applicable to our business BackNextDo you have a predictive maintenance scheduling system in place to prevent equipment breakdowns? Yes, maintenance is scheduled automatically based on predictive analytics We have scheduled maintenance, but it's calendar-based, not predictive Maintenance is mostly reactive - we fix things when they break Equipment breakdowns frequently disrupt our operations Not applicable to our business BackNextBackNext
